Mirasol

Legal

Booking and Stay Terms & Conditions

Casa Mirasol and Casita Mirasol · Last updated: 14 August 2026

These Terms & Conditions govern booking and staying at Casa Mirasol and Casita Mirasol, made through direct booking on our website. By completing a booking, you accept them in full.

1. Who we are

  • Owner: Tullio Severo
  • Reference address: Calle San Borondón, 79 – 35509 Playa Honda, Lanzarote, Spain
  • Email: casamirasollanzarote@gmail.com
  • Phone: +34 614 03 96 88 · +39 380 331 5298

2. The properties

  • Casa Mirasol — Calle San Borondón, 79, 35509 Playa Honda, Lanzarote. Tourist register no. VV3530006726. Up to 4 guests, 2 bedrooms, 3 beds, 1 bathroom.
  • Casita Mirasol — Calle Felipe II, 61, 35500 Arrecife, Lanzarote. Tourist register no. VV3530009640. Up to 2 guests, 1 bedroom, 1 bed, 1 bathroom.

Both properties are covered by a civil liability insurance policy, as required by Canary Islands regional regulations.

3. How booking works

  • Choose the property and dates directly on the site.
  • The system automatically checks availability in real time.
  • The total price, including any additional costs, is always shown before payment.
  • Payment is made by the method you choose (section 4): immediately, or — if arrival is more than 30 days away and you pay by card — on the date we tell you before you book.
  • The contract is formed: with a card paid immediately, at the moment the payment is complete; with a card saved for a later charge, at the moment the card is successfully saved and you receive our registration email; with a bank transfer, when the credit is verified.

4. Payment methods

You may pay in one of two ways, chosen when you book: by card, or by bank transfer.

Card

Card payments are processed securely by SumUp. SumUp supports various payment methods, including credit/debit cards, Apple Pay and Google Pay, without Mirasol accessing or storing card data. Mirasol does not store, process or retain any payment card data: all transactions are handled by SumUp as an independent controller for payment operations.

When you save a card for a later charge, the card data stays with SumUp: all we are given is a code that allows us to request that single charge. Card numbers never pass through our systems.

  • Arrival more than 30 days away: the card is not charged when you book. You save the card and the charge is made on the date we tell you, which is the first day the booking is no longer refundable (section 7). Until that day you can cancel free of charge and nothing is charged to you.
  • Card check: when the card is saved, a verification charge of €1 is made and refunded immediately. Some banks may continue to show it for a few days.
  • If the charge fails: we tell you at once by email, with a link to pay by card and the bank details for a transfer, and we try the charge again the following day. If the second attempt fails too, the booking lapses and the dates are released, with nothing charged to you.
  • Arrival within 30 days: payment is made immediately, at the time of booking, and confirmation is immediate.
  • Confirmation: immediate when you pay straight away; on saving the card in the other cases.

Bank transfer

When you finish booking we show you the bank details, the amount and the code to use as the payment reference, and we also send them to you by email.

  • Deadline: the transfer must be credited within two working days of the booking. You are given the deadline as a specific date.
  • Dates held: until that deadline the dates you chose are held for you.
  • Confirmation: the booking is confirmed once the credit is verified, and we tell you by email. Until then it is not confirmed.
  • If the money does not arrive: if the transfer has not been credited by the deadline, the dates are released and the booking lapses, with nothing charged to you.
  • Payment reference: quote the booking code. Without it the credit may not be matched in time.
  • We recommend an instant transfer: an ordinary transfer can take several days and may not arrive in time.
  • Costs: no additional cost from us. Any fees charged by your own bank are yours to bear.

Currency: euro (EUR) for both methods.

5. Discounts and promotions

We may apply a discount to longer stays. The thresholds and the size of the discount are set by us and may change over time and from one property to the other: the discount, where applicable to your dates, is calculated and shown automatically at the time of booking, before payment.

We may also offer, from time to time, time-limited promotions. The conditions of each promotion are set by us at our discretion: the stay periods concerned, the minimum number of nights, the deadline for booking, the percentage, and the properties it applies to. We may change, suspend or withdraw them at any time. A promotion applies only to bookings made by the stated deadline that meet all of its conditions; it cannot be applied retroactively to bookings already confirmed.

We may also issue discount codes, to be used at the time of booking. Each code has a maximum number of uses and an expiry date set by us, and may be withdrawn at any time: a code that has expired, has been used up or is no longer valid gives no right to a discount. The code must be entered before payment and cannot be applied to a booking already confirmed.

The long-stay discount and promotions cannot be combined with each other: where a stay qualifies for both, the more favourable is applied. A discount code, by contrast, is added to any discount already applied and is calculated on the booking total. No discount may reduce the total below zero, and none gives rise to a residual credit. Whatever their origin, the discounts applied are always shown in the price summary before payment.

6. Receipts

We do not issue an invoice automatically, as we do not offer hotel-type services. On request, however, we provide a receipt for the payment received.

7. Cancellation by you

  • Free cancellation up to 30 days before the arrival date: full refund.
  • Beyond this deadline, the booking is non-refundable.
  • No-show: treated as a late cancellation, no refund.

Refunds are made by the same means used for the payment: to the card through SumUp, or by transfer to the account the payment came from. Usually within 14 days of cancellation.

Where we need your bank details in order to refund you, we accept them only from the same email address or telephone number you used to make the booking.

If your booking is paid by a later card charge (section 4) and you cancel before the charge date, nothing is charged to you: there is therefore no refund to make.

8. Changing your booking

You can ask us to move the dates of your stay by writing to us: there is no fixed deadline for doing so.

Each request is considered individually and can only be granted if the new dates are available and on equivalent terms, both in number of nights and in amount. If the new dates cost more, the difference is payable by you; if they cost less, any partial refund of the difference remains at our discretion.

Granting the request remains at our discretion and is not guaranteed. If we cannot grant it, the cancellation conditions set out in point 7 continue to apply.

9. Cancellation or changes by us

The system automatically checks availability. The owner reserves the right to contact the guest in the event of anomalies, technical errors, overbooking or exceptional operational needs. In these cases, we will offer you a full refund or, where possible, an equivalent alternative accommodation.

10. Damage and liability

You are responsible for any damage caused to the property or furnishings during your stay. We do not require a security deposit at the time of booking: any damage will be agreed directly with you after check-out.

11. Force majeure

Neither Mirasol nor the guest is liable for the failure to perform contractual obligations due to unforeseeable events beyond their control (e.g. natural disasters, orders from the authorities, serious transport disruptions). In these cases, we will find a solution together: postponement of the stay or a refund.

12. House rules

  • Check-in: from 3:00 pm to 9:00 pm.
  • Check-out: by 11:00 am.
  • Access: the guest is welcomed in person; there is no private parking, only free on-street parking.
  • Pets: not allowed.
  • Smoking: prohibited throughout the property, including the terrace. The ban covers electronic cigarettes and heated tobacco devices.
  • Quiet hours: silence from 11:00 pm to 8:00 am; parties and events are not allowed.
  • Maximum number of guests: 4 for Casa Mirasol, 2 for Casita Mirasol — beyond this number, entry is denied.
  • Minimum age to book: 18 years.
  • Cot or extra bed for children: not available.
  • Minors: bookings that include minors are accepted only if accompanied by a parent.
  • Not allowed: events of any kind, subletting the property, the presence of people not declared at the time of booking.

Failure to comply with these rules may result in early termination of the stay, with no right to a refund.

13. Identity document and registration with the authorities

At check-in you will be asked for a valid identity document for you and for each adult guest in your group. This data is reported to the competent Spanish authorities, as required by law. This is not our choice: without this report we cannot host you.

Royal Decree 933/2021, in force from 2 December 2024. The processing is based on art. 6(1)(c) GDPR (legal obligation). Details in the Privacy Policy.

14. Right of withdrawal

Accommodation services booked for a specific date are excluded from the 14-day right of withdrawal generally provided for distance contracts. Instead, the cancellation conditions set out in point 7 apply.

Directive 2011/83/EU, art. 16(l), transposed in Spain by art. 103(l) of Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users).

15. Complaints

For any complaint, please write to us first at casamirasollanzarote@gmail.com. We always try to resolve things directly and quickly.

If you are not satisfied with our response, official channels are available:

  • Hojas de reclamaciones — as a registered tourist property in the Canary Islands, we make available the official complaint forms of the Consejería de Turismo of the Government of the Canary Islands, which you can request from us at any time during your stay.
  • Consumer arbitration — you can turn to the competent Junta Arbitral de Consumo or to the alternative dispute resolution body of your country of residence.

The European ODR platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228: the related link is no longer provided or valid.

16. Applicable law and jurisdiction

These Terms are governed by Spanish law. In the event of a dispute, we refer to the courts of Lanzarote, Spain — without prejudice to your right, if you are a consumer resident in another European Union country, to turn to the courts of your country of residence and to benefit from the mandatory consumer protection rules of your country.

Regulation (EC) 593/2008 (Rome I), art. 6 · Regulation (EU) 1215/2012, arts. 17-19.

17. Language

In the event of a discrepancy between the versions of the site in the different available languages (Italian, English, French, German, Spanish), the English version prevails.

18. Data protection

The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms.

19. Changes

We may update these Terms at any time. The version in force at the time you complete your booking always applies to it, and you will receive it attached to or referenced in the confirmation email.

20. Contact

For any questions about these Terms, write to us at casamirasollanzarote@gmail.com.